Session Descriptions 

Though leadership has an ever-changing methodology one constant remains – they are tasked with leading others. With a glimpse into the human psyche, this session presents key takeaways valuable to the new manager and the seasoned professional.

To maintain front desk customer service orientation, prioritize safety by effectively de-escalating situations with unhappy customers, ensuring a secure environment for all staff members. Consistently train and empower front desk personnel with communication skills and conflict resolution techniques to foster a welcoming and customer-centric atmosphere.

From AI to automation, the future of hospitality is undoubtedly intertwined with technological advancement. Businesses that recognize the value of innovation and seamlessly incorporate it into their operations will save time and boost productivity. Take advantage of the easily implemented tools and tech this session has to offer.

This session explores the intersection of sustainability and the hospitality industry, delving into strategies to harmonize environmental responsibility, social equity, and economic viability. Through insightful discussions and practical insights, the talk aims to inspire stakeholders to embrace sustainable practices, fostering a resilient and prosperous future for the hospitality sector.

Join us for an in-depth discussion on the evolving landscape of marijuana legislation in Ohio. Discover how recent legal changes are shaping the state's approach to cannabis and explore the potential implications in the hospitality industry.

Room layout, exclusive amenities, and the front desk experience are just some of the elements that every property knows enhance the guest’s stay. However, have we stopped to consider the line between acceptable and inclusive? Join us as we redefine accessibility and take steps to make hospitality enjoyable for all.

Join us as we unpack this crazy notion of working remotely and flex schedules in the hospitality industry. How do you entice new candidates, keep faithful employees, and make it equitable all while running a 24/7 operation?